Technical Issues

I’m having connection issues.
If you are having trouble connecting, please try these basic troubleshooting steps:   Make sure that your connecting is working by trying another...
Wed, 18 Jun, 2014 at 5:15 AM
How do I mute/enable the music or sound effects?
For iOS devices, go into your device’s Settings and scroll down the list until you see the game.  Tap on the game and you will see the options.
Wed, 15 Oct, 2014 at 12:57 AM
How do I delete and reinstall the game?
For iOS, you can delete the app by pressing and holding down on the app until it starts swinging left and right. You should see an "X" in the top ...
Wed, 3 Sep, 2014 at 8:30 PM
My game is crashing on an iOS device.
If your game is crashing, please try these basic troubleshooting steps and see if any of them help:   A hard reset. You can do this by holding do...
Fri, 28 Feb, 2014 at 5:30 AM
Troubleshooting download issues
1. Download stuck at "Starting download..."      If your application has stalled at "Starting download," please use the following trou...
Sat, 23 Aug, 2014 at 10:28 AM
Why are my achievements not showing up in Game Center?
We're currently aware that achievements aren't always properly reflected in Game Center and we apologize for the inconvenience. It is a complicated...
Wed, 13 Aug, 2014 at 8:07 AM
How do I restrict in-app purchases?
For iOS devices, go into Settings, General, and then Restrictions. Enable Restrictions if you need to and then turn off In-App Purchases.
Wed, 15 Oct, 2014 at 10:56 PM
I think someone is hacking!
There are a number of reasons that a player may appear to be hacking. For one, high latency [heavy traffic] on our game servers can delay the apparent space...
Fri, 10 Oct, 2014 at 3:36 AM